Frequently Asked Questions

Are these cards genuine Top Trumps?
Yes. My Top Trumps are 100% genuine.
Can I alter the design?
All the templates are approved by the Top Trumps team and in order to keep to the prices the orders have to come through the system, so we can't alter designs. We'd love to hear any suggestions you might have though.
Can I write what I want?
Top Trumps are a kids' product in the end. Please stay away from profanity and other offensive or abusive language. By all means make it cheeky!
Do you offer a discount if I buy more than one deck of My Top Trumps?
Yes – the more you buy, the more you save! Click on any of our decks to see the quantity and price breakdown.
Can my personalised My Top Trumps contain any content I want?
All content uploaded into your cards must belong to you. No copyrighted or branded material may be used and we reserve the right to cancel or amend orders containing inappropriate or offensive content.
Can I create a deck for my company?
Some of the best decks we've made are for work teams or for learning product lines etc . We're afraid we're not able to do decks with branded elements though.
How many cards are in each pack?
My Top Trumps come in packs of 30 cards.
Can I alter the number of cards in a pack?
Our production system makes decks of 30 cards - that's the official Top Trumps deck size. I'm afraid we can't alter from this. If you have some spare spaces in you deck, why not add some alter egos? E.g. the Stag sober vs the stag after four pints...
What size images must I use in my cards?
To ensure high quality printing we recommend images of at least 200 dots per inch (dpi). Images taken on most modern mobile phones will work perfectly; however, be careful of poor lighting as this could result in grainy pictures.
My images have a yellow warning triangle on them
This is just warning you that the resolution of the image may be getting too low. If it looks OK on the screen, we find that people are happy when they print.
What countries do you ship to?
We ship worldwide, but as we produce in the UK this may affect the shipping costs.
When will I receive my order?
We aim to create orders ready for shipping within 5 working days which will then be delivered via UPS or 1st Class Royal Mail. Please note, for orders outside of the UK, delivery times can vary so please order within plenty of time if you need your My Top Trumps by a specific date.
I have received a confirmation email; does this mean my order has been shipped?
No. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.
I have changed my mind about my order, can I cancel it?
All products sold on our site are customised by you. As such you will not be entitled to cancel your order after it has been placed.
My order has arrived with a fault or defect. What can I do?
In the event that a product is faulty or defective, please contact us at [email protected] and we will provide you with a replacement or refund.
Is your website mobile responsive?
We are working hard to bring mobile users a streamlined process when created personalised My Top Trumps on-the-go! While we are fine tuning this experience, we recommend using the Desktop version when creating your order.
I have encountered an issue on your website when creating my cards...
We are sorry you have encountered an issue when creating your My Top Trumps cards. Please send us an email at [email protected] and we will get back to you asap. Please note that this may take longer over weekends.
Can I order decks for selling on?
Sorry. We don't do trade orders; the service is for consumers only.